Privacy Policy

Thank you for choosing GAJERA Crafts & Jewels.
We deeply value your trust and are committed to protecting your personal information.
This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have, depending on where you live.
By using our website or placing an order, you agree to the practices described in this Policy.

1. WHO WE ARE

GAJERA Crafts & Jewels
Handmade Jewellery & Accessories Brand
Email: sales@gajeracrafts.com
Phone/WhatsApp: +91 8758427390
We provide handmade jewellery and accessories to customers in India and worldwide.

2. INFORMATION WE COLLECT

We collect information in two ways:

A) Information you provide directly:

• Name
• Email
• Phone number
• Billing & shipping address
• Order details
• Messages or support requests
• Account information (if you register)

B) Payment details
We do not store or see full card/bank/UPI details.
All payments are securely processed by trusted payment gateways (e.g. Razorpay, PayPal, Stripe). These gateways handle your financial data with encryption.

C) Automatically collected data:

• IP address
• Browser/device type
• Pages visited & time spent
• Cookies and analytics data

This helps us improve website performance, security, and user experience.

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and deliver your orders
• Send order confirmations & tracking update
• Provide customer service and support
• Improve our website and product offerings
• Prevent fraud and protect our platform
• Comply with legal obligations
• Send promotional content (only if you voluntarily subscribe)

We do NOT sell, rent, or misuse your personal data.

4. HOW WE SHARE INFORMATION

We only share data with trusted third parties when necessary:

• Shipping/Courier partners (to deliver your order)
• Payment processors (to handle secure payments)
• Email/SMS services (to send notifications)
• IT and analytics services (for website improvement)
• Legal authorities (only if required by law)

Each partner is required to protect your data and use it ONLY for the intended service.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

• Remember your preferences
• Improve website performance
• Analyze traffic and visitor behavior
• Personalize shopping experience
• Display relevant ads (remarketing)

You can disable cookies in your browser, but some features may not work fully.

6. DATA SECURITY

We use technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, or misuse.
However, no method of online transmission is 100% secure.
We continuously monitor and improve our security measures.

7. DATA RETENTION

We keep your personal data only as long as:

• It is necessary to fulfill your orders or services,
• Required for legal/accounting/tax purposes,
• Needed to resolve disputes or prevent fraud.

After this, data is securely deleted or anonymized.

8. CHILDREN’S PRIVACY

Our website is not intended for children under 13 years old.
We do not knowingly collect data from children.
If we become aware of such data, we will delete it immediately.

9. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites (e.g., payment gateways, social media).
We are not responsible for their privacy practices.
We recommend reading their privacy policies separately.

10. INTERNATIONAL DATA TRANSFERS

If you are located outside India, your data may be transferred to and processed in India or other countries where our service providers are located.
We ensure that your data is protected following applicable laws and safeguards.

11. YOUR RIGHTS (DEPENDS ON YOUR REGION)

We respect your right to control your personal data.
Specific rights apply differently in India, EU/EEA, and USA (California).
Below are separate sections to help you understand your rights based on your location:

SECTION A: INDIA PRIVACY RIGHTS

(For customers residing in India)
Your rights (as per IT Act and principles of DPDP Act 2023):

• Right to access your data
• Right to correct or update information
• Right to withdraw consent (unsubscribe)
• Right to raise concerns about misuse
• Right to request deletion (if not legally required to keep)

To exercise these rights:
Email us at sales@gajeracrafts.com

SECTION B: EU / EEA PRIVACY RIGHTS (GDPR)

(For customers residing in European Union / EEA)
Legal basis for processing your data:

• Contract (order fulfilment)
• Consent (newsletter signup)
• Legitimate interest (security, website improvement)
• Legal obligation (tax compliance)

Your GDPR rights:

• Right to access your data
• Right to correct inaccurate data
• Right to delete (right to be forgotten)
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with your local Data Protection Authority

To exercise these rights:
Email us at sales@gajeracrafts.com

Data Transfer Outside EU:
When we transfer your data outside the EU (e.g., to India), we use:

• Standard Contractual Clauses (SCCs)
• Equivalent safeguards where required

SECTION C: USA PRIVACY RIGHTS (CCPA/CPRA)

(For customers residing in California, USA)
We do not sell or share personal data for monetary gain.

Your rights under CCPA/CPRA:

• Right to know what personal information we collect
• Right to request deletion of your data
• Right to correct inaccuracies
• Right to opt out of sale or sharing of data
• Right to non-discrimination (we will never treat you unfairly for exercising your rights)

To exercise these rights:
Email us at sales@gajeracrafts.com

HOW TO MAKE A DATA REQUEST (ALL REGIONS)

You can request access, correction, or deletion of your personal data at any time.
Simply email us at: sales@gajeracrafts.com

Please include:

• Your full name
• Order number or account email
• Type of request (access / delete / correct)

We may verify your identity to protect your data.
We will respond within the time required by law (usually 30 days or less).

12. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect:

• Changes in law
• Improvements to our services
• New data protection practices

Any updates will be posted with a new “Last Updated” date.
Please review this policy from time to time.

13. CONTACT US

If you have any questions, concerns, or privacy requests, please contact us:

GAJERA Crafts & Jewels
Email: sales@gajeracrafts.com
WhatsApp: +91 8758427390

We take your privacy seriously and will respond as quickly as possible.

Thank you for trusting GAJERA Crafts & Jewels.
Your privacy, safety, and satisfaction mean everything to us.