Privacy Policy

1. About Us

GAJERA Crafts & Jewels
Handmade Jewellery & Accessories Brand
📧 Email: contact@gajeracrafts.com
📱 Phone/WhatsApp: +91 8758427390
🌍 Location: India (operating worldwide)

This website is operated by GAJERA Crafts & Jewels. Throughout this document, “we”, “us”, and “our” refer to GAJERA Crafts & Jewels.

2. Acceptance of Terms

1. Agree to follow these Terms & Conditions,
2. Confirm you are at least 18 years old or have permission from a guardian.

If you do not agree, please do not use this website.

3. Eligibility

1. Are legally capable of entering a binding contract,
2. Provide accurate and complete information,
3. Do not use our products for illegal or unauthorized purposes.

4. Handmade Product Disclaimer

All our products are 100% handmade, not mass-produced.

1. Slight variations in color, size, or design are natural and make every item unique and special.
2. These are not defects, but proof of authentic craftsmanship.
3. We do our best to display product colors accurately, but actual colors may vary due to screen settings.

5. Pricing & Currency

1. Prices are displayed in INR for Indian customers and USD or relevant currency for international customers.
2. Prices may change without notice.
3. Taxes, duties, or currency conversion fees (if applicable) are the buyer’s responsibility.

6. Orders & Order Acceptance

When you place an order:

1. You will receive an order confirmation email.
2. We may verify details before processing.
3. We reserve the right to accept or cancel any order due to product unavailability, payment issues, suspected fraud, misuse, or incorrect pricing.
4. If your order is canceled after payment, you will receive a full refund.

7. Payment Terms

We accept:

1. Razorpay / UPI / Net Banking / Debit & Credit Cards (India)
2. PayPal (International)
3. Other secure payment gateways as shown at checkout

We do not store your card or bank details. All transactions are encrypted and processed by trusted payment providers.

8. Shipping Policy

1. Free shipping within India up to ₹21,999.
2. Free international shipping up to $500 USD.
3. Orders above these amounts fall under Bulk/Wholesale and may have different shipping terms.

Estimated delivery times:

1. India: 3–5 business days after dispatch
2. International: 7–14 business days depending on location

For full details, please read our Shipping Policy.

9. International Shipping & Customs

1. Your country may charge customs duties, VAT, or import taxes.
2. These fees are not included in product price or shipping.
3. The buyer is responsible for any applicable charges.
4. Delays caused by customs are beyond our control.

10. Returns & Refunds

You may request a return within 7 days of delivery.

1. The product must be in original, unused condition with all packaging.
2. Buyer pays return shipping costs.
3. Refund issued within 7 business days after we receive and inspect the product.
4. Damaged or used products will receive partial refund only.

For full details, see our Return & Refund Policy.

11. Bulk / Wholesale Orders

1. May have different pricing and shipping rules,
2. May require longer processing time,
3. Are non-returnable unless agreed otherwise.

Please visit our Bulk Order Page or contact us directly to discuss terms.

12. Intellectual Property

All content on this website is owned by GAJERA Crafts & Jewels, including:

1. Designs & products
2. Photos & videos
3. Text & descriptions
4. Logo & branding
5. Website layout & graphics

You may not copy, reproduce, distribute, or use any content without our written permission.

13. User Accounts (if applicable)

1. You are responsible for maintaining confidentiality of your login information.
2. All activity under your account is your responsibility.
3. If you suspect unauthorized access, please contact us immediately.
4. We reserve the right to suspend or delete accounts for misuse or violation of terms.

14. Prohibited Activities

1. Use the website for illegal or fraudulent activities,
2. Attempt to hack or damage our website,
3. Impersonate others,
4. Upload harmful content (viruses, malware, spam),
5. Copy or resell our products or content without permission.

15. Limitation of Liability

1. We are not liable for any indirect, incidental, or consequential damages.
2. This includes loss of profits, data, or business opportunities.
3. We are not responsible for delays caused by courier, customs, or events beyond our control.
4. Our total liability will not exceed the amount you paid for the product.

16. Indemnity

You agree to indemnify and hold GAJERA Crafts & Jewels harmless from any claims, damages, or expenses arising from:

1. Your misuse of our website,
2. Your violation of these terms,
3. Your infringement of any rights of another person.

17. Force Majeure

1. Natural disasters
2. War or political instability
3. Strikes or labor disputes
4. Internet or power outages
5. Customs delays
6. Pandemics or government restrictions

18. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of India. Any disputes will be resolved in the courts of Gujarat, India. For international customers: By using our website, you agree to submit to Indian jurisdiction.

19. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a new “Last Updated” date. Please review regularly. Continued use of the site means you accept the updated terms.

20. Contact Us

For any questions about these Terms, please contact us:

GAJERA Crafts & Jewels
📧 Email: contact@gajeracrafts.com
📱 WhatsApp: +91 8758427390

We are always here to help. Thank you for choosing handmade. Thank you for trusting GAJERA Crafts & Jewels. Your support helps us preserve Indian craftsmanship and empower artisans.